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Stéphano advice

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FOR THE DELIVERY OF YOUR PARTS


  • Security: All our deliveries are made in tracked, GLS, TNT, DHL for FRANCE, and TAXIPOST, GLS, and CALBERSON for Belgium.
  • For the other countries in the European area, our carriers are TNT and GLS-CALBERSON.
  • Efficiency / speed : Your orders will be delivered in France under 24/48 * hours according to the carrier, within about 48 hours * for the Belgium.

-2 buildings of storage for faster delivery.

-Possibility to remove your parts to the store: 242 rue de l'Yser 59200 Tourcoing

 

 We have 4 pick-ups per day to make our expeditions:

 -GLS: pick-up at 12:30 and 17:30

 -TNT: pickupat 3 p.m.

 -COLISSIMO: Pickup at 4 p.m.

 

If your order is made before these hours of pickup, your package will leave the same day.

 

  • Flexibility : when the parcel could not be delivered due to the absence of the recipient, a notice is left by mail in the mailbox of the recipient. This notice indicates the coordinates of the post office where the recipient will be able to remove the package. The instance time is 15 days.
  • Transparency: The day of the shipment of your order we inform you by e-mail the number of the parcel to track its routing up to you on our website in the block post or via the website colissimo.fr.

 

Control of the goods:
-It is strongly recommended to check the goods upon reception of the parcel in the presence ofdelivery man!
-In case of breakage or misdelivery, so simply to refuse the parcel so that the back is supported by the driver.

 

* After shipment of your package from our premises. Unless out of stock package is prepared the same day or the day after your order (except weekend)


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